Durham Region · Senior living
Your residence visit checklist
Bring the same questions to each visit. Record the date, person you spoke with and what still needs a written answer.
Residence: ____________________ Date: __________ Contact: ____________________
Care and everyday support
- What support is included, and what is an additional charge?
- Who assesses care needs, and how often are they reviewed?
- Which staff are available overnight and in an emergency?
- How are medications supported and documented?
- What happens if mobility, memory or other needs change?
Costs and agreements
- Can we have an itemized written monthly quote?
- What deposits, setup fees and annual increases apply?
- Which services are optional, and how are they billed?
- What are the cancellation, notice and refund terms?
Home and daily life
- Is the suite accessible for current and future mobility needs?
- Can dietary, cultural and language preferences be accommodated?
- What are the visitor, pet and overnight-guest policies?
- Are transport, laundry, internet and housekeeping included?
- What activities, outdoor areas and quiet spaces are available?
Confidence and next steps
- Where can we review licensing and inspection information?
- How are concerns raised and resolved?
- Can we visit again or speak with the care lead?
- What availability is confirmed, and what is the next step?
My notes
What felt right? What needs another conversation?
Prepared by DurhamAssistedLiving.com. General planning guidance, not a care assessment.